---
title: Billable
slug: billable
docTags: 
createdAt: 2026-08-24T16:01:54.790Z
---

## Feature Overview

The Billable tab provides visibility into requests that contain billable work, allowing account teams and service managers to understand customer billing activity.

## Functionality Overview

Users can:

- Review billable service activity.
- Analyze billable hours.
- Review billed amounts.

## Getting Started

### Accessing the Feature

1. Open SHI One Service Report. 
2. Select **Billable**. 

![](https://api.archbee.com/api/optimize/iNsEBjkrzpMV8hFLC23IM/0NIyX6vApfXcR7Tl4LK73_screenshot-2026-08-24-at-124113-pm.png)

## Using Billable Tab (Step-by-Step Guides)

### 1. Reviewing Billable Activity

1. Review summary widgets.
2. Analyze: 
   - Billable Requests
   - Billable Hours
   - Billable Amounts
3. Review ticket details. 
4. Result: Billable service activity is visible and reportable.

### 2. Filtering Billable Data

1. Apply available report filters.

![](https://api.archbee.com/api/optimize/iNsEBjkrzpMV8hFLC23IM/N0ZyQbcehThcwGY1YGA1f_screenshot-2026-08-24-at-124232-pm.png)

1. Review updated metrics. 
2. Result: Billing analysis can focus on a specific timeframe or customer need. 

## Use Cases & Scenarios

### Primary Use Cases

- Billing reviews
- Customer invoicing discussions
- Service consumption analysis

### Best Practices

- Review billable activity alongside consumption metrics from the Overview tab.

## Troubleshooting and FAQs

### FAQs

**Q: Does this page show all requests?**
A: No. This page focuses on requests containing billable activity.

## Key Terms Explained

- Billable Request: A request containing billable work.
- Billable Hours: Hours eligible for invoicing.
- Billable Amount: Currency value associated with billable work.

## Related Resources

- [Overview](docId:28jgD_oeVMHuGoG3fqocU)
- [Exporting Report Data](docId\:nLlyRvbc1qkucPBJc3QqU)