Catalyst Onboarding
Catalyst is a new offering for SHI Customers that bundles numerous Microsoft offerings in an "a-la-cart" way.
SHI One supports Catalyst customers through several features. In order to ensure that your Catalyst customer is fully onboarded and able to access the full set of Catalyst-supporting features in SHI One, there are three connectors that will need to be enabled for the customer. Each of these Connectors enables a specific set of features.
With a Catalyst contract in place, customers will get access to submit Service Requests on that contract within SHI One. This includes:
- New Requests
- View Requests
- Service Request Reports
- Knowledge Base
This will allow customers to see data specifically related to their Azure cloud cost & usage. This enables them to track in detail where they are spending money within Azure, and find opportunities for optimizing costs and performance.
- Cloud Accounts
- Consumption Reports
- Monitoring
- Blueprints
- Monitoring
- Recommendations
- All-Up Recommendations
- Reports
- Security & Compliance
- Governance
- Subscriptions
- Ability for the customer to create custom Azure Direct reports
- Ability for the customer to create custom Azure Plan reports
- Ability for the customer to create custom Service Request reports
This will allow customers to see data about the assets in their Azure Cloud, such as storage instances or virtual networks.
- Asset Inventory
- Products
- Lifecycle
- Vendor Contracts
- Locations
- Ability for the customer to create custom Asset reports
- Ability for the customer to create custom Service Request reports
This will allow your customer to track information related to their Microsoft 365 / Office 365 licenses and the associated costs & usage of those licenses.
- Accounts
- Subscriptions
- Microsoft Adoption Reports
- Ability for the customer to create custom Service Request reports
