Catalyst Onboarding
Catalyst is a new offering for SHI Customers that bundles numerous Microsoft offerings in an "a-la-cart" way.
SHI One supports Catalyst customers through several features. In order to ensure that a Catalyst customer is fully onboarded and able to access the full set of Catalyst-supporting features in SHI One, there are three connectors that will need to be enabled. Each of these Connectors enables a specific set of features.
With a Catalyst contract in place, customers will get access to submit Service Requests on that contract within SHI One. This includes:
- New Requests
- View Requests
- Service Request Reports
- Knowledge Base
This will allow Catalyst customers to see data specifically related to their Azure cloud cost & usage. This enables them to track in detail where they are spending money within Azure, and find opportunities for optimizing costs and performance.
- Cloud Accounts
- Consumption Reports
- Monitoring
- Blueprints
- Monitoring
- Recommendations
- All-Up Recommendations
- Reports
- Security & Compliance
- Governance
- Subscriptions
- Report Center
- Ability to create custom Azure Direct reports
- Ability to create custom Azure Plan reports
- Ability to create custom Service Request reports
This will allow Catalyst customers to see data about the assets in their Azure Cloud, such as storage instances or virtual networks.
- Asset Inventory
- Products
- Lifecycle
- Vendor Contracts
- Locations
- Report Center
- Ability to create custom Asset reports
- Ability to create custom Service Request reports
This will allow Catalyst customers to track information related to their Microsoft 365 / Office 365 licenses and the associated costs & usage of those licenses.
- Accounts
- Subscriptions
- Report Center
- Microsoft Adoption Reports
- Ability to create custom Service Request reports
