Conditional Access Policy - Exclude Service Provider
1. Review your Azure AD sign-in logs for the failed attempt. The User will appear as “SHI Technician”. Review the Conditional Access Policy details tab
(Example)
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2. Exclude Guest User from Conditional Access Policy
a. Go to the Azure Active Directory page
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b. On the left menu, select the Security Page
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c. Click on Conditional Access
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d. Select Policies in the left menu
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e. Select the CA policy you want to exclude a user from
f. Click on Users or workload identities
g. In the Exclude tab, click on Select excluded users
h. Please exclude any guest or external account classified as a “Service Provider User” through your conditional access policy. Save the changes and the user/group selected is now excluded from the CA policy
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