Conditional Access Policy - Exclude Service Provider

step one review conditional access policy review your azure ad sign in logs for the failed attempt the user will appear as “shi technician” review the conditional access policy details tab example step two exclude guest user from conditional access policy go to the azure active directory page on the left menu, select the security page click on conditional access select policies in the left menu select the conditional access policy you want to exclude a user from click on users or workload identities in the exclude tab, click on select excluded users exclude any guest or external account classified as a “service provider user” through your conditional access policy save the changes and the user/group selected is now excluded from the conditional access policy