Detailed SHI One guides and walkthroughs can be found via this knowledge base's lefthand sidebar, including:

Additionally, there are also several in-app walkthroughs within SHI One. To access the walkthroughs simply sign in to SHI One, in the bottom lefthand corner click the blue question mark icon to open up the Resource Center, click SHI One Walkthroughs, and then choose a walkthrough. Walkthroughs are available 24/7 and can be accessed as many times as you wish.

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If you try to sign in using the Microsoft login option and see a message similar to the following:

This means your organization has not yet granted SHI One the necessary SSO permissions. Send this URL to an O365/Azure admin in your organization (usually someone on your IT team) to authorize the application on your behalf:

Once permission is granted, you will sign in using the Microsoft SSO option. Until then, select the SHI ONE login option, click 'Don't have a login? Register an account', complete the registration process, then sign in to SHI One using the SHI ONE login option.

This means your organization's SHI One Admin (usually someone on your IT team) has not yet approved your SHI One profile. Your organization's SHI One Admin can approve your profile by following these steps:

Once your organization's SHI One Admin has approved your profile, you will be able to sign in.

Try the following troubleshooting steps in order:

If the steps above do not resolve the issue, send an email to [email protected] and include the following information:

On the lefthand sidebar, navigate to Support Center -> New Request.

To learn about the different types of Service Requests, how the Support Center handles your Service Request, and how to check the status of your Service Request, visit the How to Report an Issue in SHI One page.

If you cannot submit a Service Request, it means your Admin has not added you to the correct Security Group(s). Users can only submit Requests for the contracts, permissions, and accounts on Security Group(s) they are assigned to.

Tell your Admin to visit the Customer Getting Started Guide - Security Groups page and add you to the correct Security Group(s).

Customers with Azure can view cloud spend for those subscriptions via our Cloud Governance Framework. The setup process required to view that spend is found at Installing Azure Marketplace Applications.

For all others, you can only view AWS/O365 spend if it is procured through SHI.

Only orders with a Pick Ticket number or orders that are being worked on will be shown in SHI One. If you need to access a recent order not shown in SHI One, sign in to your account on SHI.com.

SHI One will only show an order for a maximum of 30 days after the order is marked as delivered by the carrier. If you need asset data for older orders no longer visible in SHI One, your account rep can send you historical asset data of older warehouse orders.

Customers with Azure can view cloud spend for those subscriptions via our Cloud Governance Framework. The setup process required to view that spend is found at Installing Azure Marketplace Applications.

You must first install the Cloud Governance Framework Marketplace app. The setup process is found at Installing Azure Marketplace Applications.

A Security Group is a designated group of Users who have permission to view specific contracts and features in SHI One. Only Admins can set up Security Groups.

In order to view data in SHI One, Users much be added to the correct Security Group(s). Users in a Security Group can only view data for the contracts, permissions, and accounts that have been assigned to that specific Security Group.

Visit the full step-by-step walkthrough on the Customer Getting Started Guide - Security Groups page; below is a brief summary of the setup process.

How to Set Up Security Groups

No. Each employee in your organization will need to be added to a Security Group, which classifies what type of Service Requests and which contracts that person can submit a Service Request for. Users in a Security Group can only submit Service Requests for the contracts, permissions, and accounts that have been assigned to that specific Security Group.

Only Admins can set up Security Groups.

Learn how to add users to Security Groups on the Customer Getting Started Guide - Adding Users page.

Yes; SSO can be enabled at any time. The process must be performed by an Admin.

Only Admins can change Roles. In the SHI One portal, Admins can perform the following steps:

Only Admins can remove Users. In the SHI One portal, Admins can perform the following steps:

When a User is listed as Inactive, they are unable to sign in or access SHI One.

SHI One accounts by default are associated with one single email domain; all Users with that email domain are able to self-service sign in. In order to add a second email domain, the Support Desk must create a User profile for someone whose email address uses the second email domain. Navigate to Support Center -> New Request -> Service Request and submit a ticket which includes the following information: