FAQ

users where can i find information about shi one's features? detailed shi one guides and walkthroughs can be found via this knowledge base's lefthand sidebar, including faq frequently asked questions about shi one getting started step by step onboarding walkthroughs features learn about different features and how to use them integration guides overviews and walkthroughs of integration options additionally, there are also several in app walkthroughs within shi one to access the walkthroughs simply sign in to shi one, in the bottom lefthand corner click the blue question mark icon to open up the resource center, click shi one walkthroughs, and then choose a walkthrough walkthroughs are available 24/7 and can be accessed as many times as you wish how do i sign in? use chrome, edge, or firefox as your browser internet explorer is not supported navigate to https //one shi com and you will see the following login options click the login option used by your organization if you don't know which option to use, first try the microsoft login option, then the google login option if the microsoft and google login options haven't yet been activated by your organization's admin, click the shi one login option at the bottom of the menu, click don't have a login? register an account type in your email address and desired password click register if you see 'error the user already exists', you should click 'already have a login? log in to your account' then click 'forgot password?' check your email inbox for a verification email follow the instructions in the verification email to finish registering your login sign in to shi one using the shi one login option i try to sign in but get a message that says 'approval required', 'needs permission', or 'requires admin approval' if you try to sign in using the microsoft login option and see a message similar to the following a login message which includes text such as 'approval required', 'this app required your admin's approval to sign in and read user profile', and 'enter justification for requesting this app'a login message which includes text such as 'you can't access this application' and 'myapp needs permission to access resources in your organization that only an admin can grant please ask an admin to grant permission to this app before you can use it ' this means your organization has not yet granted shi one the necessary sso permissions s end this url to an o365/azure admin in your organization (usually someone on your it team) to authorize the application on your behalf https //login microsoftonline com/common/adminconsent?client id=612f0fa7 b4f7 44b9 8684 5e0c36200771 once permission is granted, you will sign in using the microsoft sso login option while you wait for permission to be granted, you can sign in to shi one using the shi one login option click the shi one login option, click 'don't have a login? register an account', complete the registration process, then sign in to shi one using the shi one login option once sso permission is granted, you will use the microsoft sso login option i try to sign in but get a message that says 'your account is pending approval from your company administrator' this means your organization's shi one admin has not yet approved your shi one profile your organization's shi one admin can approve your profile within shi one by following these steps navigate to settings > user management click the awaiting approval tab to the right of each email address, click the role drop down and choose either user or admin click the save button in the upper right once your organization's shi one admin has approved your profile, you will be able to sign in to shi one i try to sign in but get a message that says 'your administrator has configured the application shi one portal to block users unless they are specifically granted access to the application' a login message which includes the text 'your administrator has configured the application shi one portal to block users unless they are specifically granted access to the application the signed in user is blocked because they are not a direct member of a group with access, nor had access directly assigned by an administrator please contact your administrator to assign access to this application 'a login message which includes the text 'your administrator has configured the application shi one portal to block users unless they are specifically granted access to the application the signed in user is blocked because they are not a direct member of a group with access, nor had access directly assigned by an administrator please contact your administrator to assign access to this application ' this means your organization's microsoft/azure admin needs to assign access within microsoft/azure for you to access shi one send this url to your organization's microsoft/azure admin (usually someone on your it team) so that they can add you to the necessary group by following the steps here https //learn microsoft com/en us/azure/devops/organizations/security/add remove manage user group security group?view=azure devops\&tabs=current page#add users or groups to a security group if you are in the necessary group and still see the same login message, access is being affected by conflicting permission inheritance from another group your microsoft/azure admin must reconcile your access permissions utilizing the information here https //learn microsoft com/en us/azure/devops/organizations/security/about permissions?view=azure devops\&tabs=preview page#permission inheritance once your access is assigned correctly in microsoft/azure, you will be able to sign in shi one using the microsoft sso login option i try to sign in but can't what can i do? try the following troubleshooting steps in order make sure you are using chrome, edge, or firefox as your browser; internet explorer is not supported in your browser's url bar, go to https //one shi com/logout then close that tab clear all cookies and site data for shi one go to https //one shi com and click the microsoft login option, then the google login option, then the shi one register an account option if the register an account option says you already have an account, click the shi one 'forgot password?' option try to sign in using a different browser if the steps above do not resolve the issue, send an email to supportservices\@shicustomersupport com and include the following information the name of your organization the email address you're trying to sign in with if this is your first time signing in to shi one the browser(s) you have tried to sign in on the login method(s) you have tried (microsoft, google, shi one) screenshots of what you see after you try to sign in any other relevant information; the more information you provide, the faster the support team will be able to diagnose and fix the issue for example first time signing in, email address recently changed, stuck in loading loop, etc how do i submit a service request? on the lefthand sidebar, navigate to support center > new request to learn about the different types of service requests, how the support center handles your service request, and how to check the status of your service request, visit the how to report an issue in shi one docid\ ifiqmzcahh8zgse vco1x page whenever i go to submit a service request, i am given an error message saying that i haven't been given access to submit requests against any accounts or contracts how can i fix this? if you cannot submit a service request, it means your admin has not added you to the correct security group(s) users can only submit requests for the contracts, permissions, and accounts on security group(s) they are assigned to tell your admin to visit the customer getting started guide docid\ cgvrx14enazu wegmrvzq page and add you to the correct security group(s) can i view my azure/aws/o365 spend here if it is not with shi? customers with azure can view cloud spend for those subscriptions via our cloud governance framework the setup process required to view that spend is found at installing azure marketplace applications docid\ tykohif8ceaz tucnnsxl note that azure web direct subscriptions are not supported in shi one; cost reporting and consumption data will not display for web direct subscriptions for all others, you can only view aws/o365 spend if it is procured through shi what if i don't see a warehouse order? only orders with a pick ticket number or orders that are being worked on will be shown in shi one if you need to access a recent order not shown in shi one, sign in to your account on shi com shi one will only show an order for a maximum of 30 days after the order is marked as delivered by the carrier if you need asset data for older orders no longer visible in shi one, your account rep can send you historical asset data of older warehouse orders admins how do i view my azure subscription spend? customers with azure can view cloud spend for those subscriptions via our cloud governance framework the setup process required to view that spend is found at installing azure marketplace applications docid\ tykohif8ceaz tucnnsxl note that azure govcloud is not supported in shi one note that azure web direct subscriptions are not supported in shi one; cost reporting and consumption data will not display for web direct subscriptions what if i don't see tabs for azure recommendations or azure security & compliance? you must first install the cloud governance framework marketplace app the setup process is found at installing azure marketplace applications docid\ tykohif8ceaz tucnnsxl how do i give/deny access for specific contracts and features in shi one to users within my company? a security group is a designated group of users who have permission to view specific contracts and features in shi one only admins can set up security groups in order to view data in shi one, users much be added to the correct security group(s) users in a security group can only view data for the contracts, permissions, and accounts that have been assigned to that specific security group visit the full step by step walkthrough on the customer getting started guide docid\ cgvrx14enazu wegmrvzq page; below is a brief summary of the setup process how to set up security groups create a security group and give it a name add the corresponding contract(s) set permissions, which define what data and features users can view add users to each security group, designating each as either member or manager of that specific security group can anyone in my organization with access to shi one submit a service request? no each employee in your organization will need to be added to a security group, which classifies what type of service requests and which contracts that person can submit a service request for users in a security group can only submit service requests for the contracts, permissions, and accounts that have been assigned to that specific security group only admins can set up security groups learn how to add users to security groups on the customer getting started guide docid\ cgvrx14enazu wegmrvzq page can i enable sso (single sign on) on my shi one account? yes; sso can be enabled at any time the process must be performed by an admin sign in to shi one and navigate to settings > general to the right of microsoft domain consent , click the consent button this step changes depending on if the shi one admin is also the organization's microsoft admin if you are a microsoft admin, you will be able to sign in to microsoft and grant shi one consent to enable the sso if you are not a microsoft admin, you will see a link; send that link to your organization's microsoft admin (usually someone on your it team) who can grant consent to enable the sso once consent has been granted by the microsoft admin, all users will use the microsoft sso login option to sign in to shi one how do i change someone's role from user to admin or from admin to user? only admins can change roles in the shi one portal, admins can perform the following steps on t he lefthand sidebar, navigate to settings > user management find the user and click the orange pencil icon to the right of their name under role , select either admin or user c lick save how do i remove someone from shi one? only admins can remove users in the shi one portal, admins can perform the following steps on t he lefthand sidebar, navigate to settings > user management find the user and click the orange pencil icon to the right of their name under status , select inactive c lick save when a user is listed as inactive, they are unable to sign in or access shi one how do i add a second email domain to my shi one account? shi one accounts by default are associated with one single email domain; all users with that email domain are able to self service sign in in order to add a second email domain, the support desk must create a user profile for someone whose email address uses the second email domain navigate to support center > new request > service request and submit a ticket which includes the following information request that a second email domain be added to your account the user's email address with the second email domain the user's first and last name the user's phone number what role the user should have (user or admin)