Feature Overview

self service capabilities program management allows customers to see across all professional services projects that are managed by the shi project management office benefits view full list of projects by project name, start date, end date, progress, status, and project lead project management allows customers to see professional services projects that are managed by the shi project management office benefits track project progress, tasks, and timeline view and contact assigned project lead view and request invoices user management admins control who can access shi one by adding/editing/removing users, assigning them to security groups, and granting different levels of user permissions my support submit support requests submit technical, billing, or account management support requests for your organization's contracts and subscriptions my requests review request details including status, priority, last updated, & created ability to click on ticket number to send communication to the support center cloud accounts page allows companies to see all their cloud accounts and subscriptions that are resold through shi, including the level of support provided by shi and provided by the vendor benefits single pane of glass for all cloud accounts and subscriptions managed and resold by shi tracking for service level with shi and associated service level with the vendor aws reports and recommendations reports benefits view up to 12 months of consumption data group by multiple options including account, region, or cost center recommendations benefits view warnings & errors grouped by service limits, cost optimization, performance, and security azure reports and recommendations reports benefits view up to 12 months of consumption data group by multiple options including subscription, resource group, or tag recommendations benefits view by high, medium, and low grouped by security, cost, performance, and reliability gcp projects and reports projects benefits single pane of glass for all gcp projects that are resold through shi reports benefits view up to 12 months of consumption data through shi group by multiple options including location, project, or cost center o365 backup as a service self service cloud backup solution that protects a company from data loss and enables the customer to quickly and easily restore deleted or corrupted data benefits customer self service through the click of a button search for and restore lost data in seconds choose which accounts to back up unlimited backup digital sow speeds up the onboarding process cloud to cloud backup on azure – nothing on prem invoice history cloud all aws, azure csp, gcp, and o365 csp basic, professional, and managed customers can view and send invoices to the requested contact asset / lifecycle management cisco allows customer to view inventory, contracts, and lifecycle of cisco assets with the accuracy of total care and the full scope of cisco ready report benefits filter by product, contract, location, and many others export to csv file 5 year life cycle report to review assets coming to end of sale, end of maintenance, and last day of support warehouse and integration center allows customers to see orders that are currently going through the "pick and ship" process through our warehouse and see configuration orders that are being customized such as "rack and stack" and laptop configurations benefits sort inventory by account, inventory, and manufacturer view any inventory at risk and narrow in on specific product details data updated hourly and shipping info in real time estimations services professional services allows customers to see professional services projects that are managed by the shi project management office benefits sort inventory by project name, billing type, status, and project lead view project progress, tasks, and timeline view and send invoices managed services allows customers to see managed services contracts that are sold through shi benefits view active and inactive contracts submit technical, billing, or account management service requests review requests by status, priority, last updated, and created ability to click on service request number to send communication to the support center view and send invoices see current retainer spend and balance