--- title: Hardware Lifecycle Management (HLM) slug: hardware-lifecycle-management-hlm docTags: createdAt: 2026-01-22T18:59:56.945Z --- # Feature Overview This guide introduces you to **Hardware Lifecycle Management (HLM)** in SHI One - a streamlined way to follow the full journey of devices moving through **SHI’s Asset Recovery services**, delivered by the **SHI Integration Center**. In this context, *HLM* refers specifically to the return, processing, and final disposition of your company-owned hardware as it passes through SHI’s secure recovery workflow. With HLM Tracking, you can monitor each step of your asset’s recovery lifecycle, including: - Shipment of outbound return kits (if applicable) - Arrival of devices at an SHI Integration Center - Triage and assessment - Quarantine (if applicable) - Data erasure - Final disposition This consolidated view provides transparency into the full asset recovery process, reducing manual follow‑ups and helping organizations stay informed and in control of their hardware lifecycle activities. # Step‑by‑Step Workflow ### 1. Sign in to SHI One Go to **[one.shi.com](https://one.shi.com/home)** and log in using your organization’s standard authentication method. ### 2. Open the Service Requests module (Recommended Path) This is the *recommended* way to submit and track recovery requests, as it links the entire process (recovery request, kit shipment, and asset lifecycle timeline) into one view. From the left-hand navigation menu, select: **Support → Requests** ![](https://api.archbee.com/api/optimize/iNsEBjkrzpMV8hFLC23IM/0FFihGmDgxuEbL9KAjUHf_image.png) ### 3. Open your Recovery Request Find your active recovery request and select **View Order Details**. This opens the recovery order tied to your service request, along with: - Outbound box-kit shipment tracking - Device processing status - Lifecycle events - Final disposition information ![](https://api.archbee.com/api/optimize/iNsEBjkrzpMV8hFLC23IM/lGs2QWiSw-zBTWz3yCiCV_image.png) ### Alternative Access (for Requests Submitted by Email/Other) If you did **not** submit your request through SHI One, you can still see full lifecycle visibility. Navigate to: **Assets → Warehouse → Orders** Use the Search field and/or Filtering capabilities to locate your HLM return order (Filters --> Type --> HLM). Selecting the order will open the same lifecycle detail drawer. In these cases, tracking begins at **“Device Received.”** ![](https://api.archbee.com/api/optimize/iNsEBjkrzpMV8hFLC23IM/wv75TjFVnKyRLdlAmB3zn_image.png) ### 4. Review the Hardware Lifecycle Timeline Once viewing the order details, you’ll see a clean, linear timeline showing each major HLM processing milestone. These may include: - **Kit Shipped** (SHI One requests only) - **Device Received** - **Triage** - **Quarantine** (when applicable) - **Data Erasure** - **Disposition** - **Completed** Each stage activates as SHI processes your device. ::Image[]{src="https://api.archbee.com/api/optimize/iNsEBjkrzpMV8hFLC23IM/drdotZzoIt04NB5OLQKv6_image.png" size="34" width="304" height="556" position="flex-start" darkWidth="304" darkHeight="556" showCaption="false"} ### 5. View Stage Details - Dates and timestamps - Processing notes - Data erasure results - Grading and disposition outcomes - Shipment tracking (inbound/outbound) - Order-level metadata This provides transparency into exactly what actions were taken and when. # Access & Requirements ### Access Path In SHI One: **Support → Requests → Request Details → View Order Details** or **Assets → Warehouse → Orders → Click Order Number to Open Detail Drawer** **Prerequisites** To ensure you have **FULL** HLM visibility in SHI One from *Request *to *Completion*: - Your organization must be fully onboarded to SHI One - Your organization must have an active HLM agreement - The recovery request must be submitted through SHI One - The associated return kit and device must be processed through SHI facilities If you don’t see lifecycle information, contact your SHI Account Team to verify configuration. # Use Cases & Scenarios ### Request Submitted in SHI One - Full linkage from start to finish - See outbound box kit shipping details - Track every status update in one unified view - Best experience for visibility and auditability ### Request Submitted Outside SHI One (email/other) - Still provides full transparency beginning at the **Device Received** stage - Users can manually search for return orders in Warehouse → Orders - Useful for legacy workflows or organizations transitioning to SHI One usage ### Common HLM Scenarios - Monitoring returned equipment for redeployment - Tracking final disposition for inventory and asset decommissioning purposes - Reducing manual follow-up emails and status requests # Best Practices - **Submit recovery requests through SHI One whenever possible.** This enables full linkage between your request, kit shipment, and processing lifecycle. - **If you submit requests outside SHI One**, use Assets → Warehouse → Orders to check the status beginning at “Device Received.” - **Use filters** (such as order number, order type, or dates) to quickly find return orders. - **Share SHI One access **internally so all relevant personnel can track device returns. - **Check lifecycle stages regularly** for real-time updates and audit documentation. ### Need Help? If you have questions or need help understanding your hardware's lifecycle stages, please reach out to your SHI Account Team or Support Representative.