---
title: Requests
slug: i0bm-requests
docTags: 
createdAt: 2026-08-24T16:01:20.824Z
---

## Feature Overview

The Requests tab provides detailed visibility into individual service requests and supports filtering, investigation, and operational analysis.

## Functionality Overview

Users can:

- Search and filter requests.
- Review request attributes.
- Open request details.
- Investigate SLA or operational trends.

## Getting Started

### Accessing the Feature

1. Open SHI One Service Report. 
2. Select **Requests**. 

![](https://api.archbee.com/api/optimize/iNsEBjkrzpMV8hFLC23IM/6Vwla6uDZ8W8vqyJS4cm5_screenshot-2026-08-24-at-123638-pm.png)

## Using Requests Tab (Step-by-Step Guides)

### 1. Filtering Requests

1. Open the filter panel.

![](https://api.archbee.com/api/optimize/iNsEBjkrzpMV8hFLC23IM/cEPjwBCk6XBmDMoQhhzdY_screenshot-2026-08-24-at-123707-pm.png)

1. Apply filters. 
2. Review filtered request results. 
3. Result: Request data updates using applied criteria.

### 2. Reviewing Request Information

1. Review the request table.
2. Analyze available columns: 
   - Request ID
   - Request Type
   - Status
   - Severity
   - Category
   - Contract
   - External Case Number
   - Hours Consumed
3. Use sorting and filtering options. 
4. Result: Requests can be evaluated efficiently. 

### 3. Opening Request Details

1. Select a Request ID.
2. Review the request record.
3. Result: Full ticket details are available for investigation.

## Use Cases & Scenarios

### Primary Use Cases

- Ticket investigations
- SLA reviews
- Customer escalations
- Trend analysis

### Best Practices

- Combine filters to isolate specific request populations.
- Start with broad filters before narrowing results.

## Troubleshooting and FAQs

### FAQs

**Q: Can I review vendor-related requests?**
A: Yes. Filter or drill down from the Resolution Source widget in the Overview tab.

## Key Terms Explained

- Request ID: Unique identifier for a request.
- Severity: Business impact level assigned to a request.
- Category: Classification of the service issue or request.
- External Case Number: Vendor case number associated with the request.

Hierarchy or relationships (if applicable): Requests Tab > Request Record > Ticket Details

## Related Resources

- [Overview](docId:28jgD_oeVMHuGoG3fqocU)
- [Exporting Report Data](docId\:nLlyRvbc1qkucPBJc3QqU)