Orders Terms & Definitions
1 min
Key Terms Explained
Understanding these terms will help you use the Orders (BETA) page more effectively.
- Storefront Manager: If you are a Storefront Manager, you can view web orders related to that Storefront.
- SO#: The sales order number. On this page, you can select the SO# to open the legacy SHI.com Order Details page.
- Cust PO#: The customer purchase order number associated with the order.
- Ordered By: This field shows who placed the order. The value depends on the order source:
- Web orders: the person who completed checkout
- SHIDirect: the person who completed checkout
- Other sales origins: the Delivery Contact
- Ship To: This field shows where the order is being delivered. You can hover to view the shipping address.
- Invoiced: This field shows whether the order has been invoiced:
- Y = Invoiced
- N = Not Yet Invoiced
- Shipment Status: This shows where the order is in the fulfillment process. Supported statuses include:
- Order Placed
- Processing
- Partially Shipped
- Shipped
- Delivered
- Order Actions: These are actions you can take on an order, including:
- Return / RMA
- Buy Again
- View Invoice