---
title: Service Reports
slug: service-reports
icon: {"lucideIcon":"FileChartColumnIncreasing"}
docTags: 
createdAt: 2025-11-11T01:43:58.911Z
---

The Service Report page presents a dashboard of support request activity, including completion rates, SLA performance, request types, and submission trends. Its purpose is to give users a real-time, visual summary of how support services are being utilized and how well the support team is meeting service commitments.

# Getting Here

:::hint{type="info"}
The Service Report page is available to users with permission to view support analytics within the SHI One platform. Typically, this includes IT managers, support leads, and authorized analysts.
:::

To access this page, use the left-side navigation, select **Services & Support**, then **Service Report.**

![](https://api.archbee.com/api/optimize/iNsEBjkrzpMV8hFLC23IM/lyh05PdOnqAbTgAFVQeAF_upload.png)

Once on the Service Report page, you can leverage visual widgets and filters to explore your support metrics in detail.

# Reports

| **Report Page**       | **Description / Purpose**                                                                      |   |
| --------------------- | ---------------------------------------------------------------------------------------------- | - |
| Overview              | View service performance, SLA compliance, request trends, and consumption metrics at a glance. |   |
| Requests              | Analyze and investigate individual service requests using detailed filters and request data.   |   |
| Billable              | Review billable requests, hours, and charges associated with service activity.                 |   |
| Customer Satisfaction | Monitor CSAT scores, survey responses, and customer experience trends.                         |   |
| Exporting Report Data | Export filtered request data to Excel for reporting and analysis.                              |   |