---
title: Subscription Management
slug: subscription-management
createdAt: 2026-10-26T15:57:05.245Z
---

:::hint{type="info"}
ℹ️ Subscription Management available to users that have access to the cloud subscription manager in SHI.com. If you believe you should have access, reach out to your SHI representative.
:::

This guide explains the Subscriptions Management page and the steps to manage subscriptions in SHI One. 

Some things you can do on this page:

- View current subscriptions
- Review renewal information
- Add new subscriptions
- Make seat adjustments
- Manage subscriptions settings

***

# Icons

Below are the icons that you will see on the Subscriptions Management screen.

## Billing Account Icons

![](https://api.archbee.com/api/optimize/iNsEBjkrzpMV8hFLC23IM/iNSbwdiY6H5K1oIlN0piO_billing-account-icons.png)

| **Icon**                                                                                                                                     | **Name**         | **Description**                                                                                      |
| -------------------------------------------------------------------------------------------------------------------------------------------- | ---------------- | ---------------------------------------------------------------------------------------------------- |
| :inlineImage[]{src="https://api.archbee.com/api/optimize/iNsEBjkrzpMV8hFLC23IM/sMkeReXtb86ZevdfEytyQ_assign-users-icon.png" alt caption}     | Assign Users     | Allows you to select a subscription and grant a license (seat) to a user                             |
| :inlineImage[]{src="https://api.archbee.com/api/optimize/iNsEBjkrzpMV8hFLC23IM/EEs6zo10I8dvOfPJY_Qrv_activity-log-icon.png" alt caption}     | Activity Log     | Displays all the recent activity and history of the changes requested for the selected subscription. |
| :inlineImage[]{src="https://api.archbee.com/api/optimize/iNsEBjkrzpMV8hFLC23IM/Leo81vfMZL8OMMqzadKCD_new-subscription-icon.png" alt caption} | New Subscription | Add a new subscription to the Microsoft tenant.                                                      |



## Cloud Subscription Icons

![](https://api.archbee.com/api/optimize/iNsEBjkrzpMV8hFLC23IM/JzuexXzF6Rk7Pvlk66sS3_cloud-subscription-icons.png)

| **Icon**                                                                                                                                        | **Name**            | **Description**                                                                                                                                                            |
| ----------------------------------------------------------------------------------------------------------------------------------------------- | ------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| :inlineImage[]{src="https://api.archbee.com/api/optimize/iNsEBjkrzpMV8hFLC23IM/kUpEjVLNVguKdJJE_TAE__manage-subscription-icon.png" alt caption} | Manage Subscription | Manage your selected subscription, such as adjusting seats, scheduling seat changes, and other properties for subscriptions.                                               |
| :inlineImage[]{src="https://api.archbee.com/api/optimize/iNsEBjkrzpMV8hFLC23IM/DSEyb8cwYYf-PjYmDgGNb_assign-licenses-icon.png" alt caption}     | Assign Licenses     | Automatically selects the subscription and allows you to grant a license (seat) to a user.                                                                                 |
| :inlineImage[]{src="https://api.archbee.com/api/optimize/iNsEBjkrzpMV8hFLC23IM/xbeS4fRkvMl1asirJFW8S_request-support-icon.png" alt caption}     | Request Support     | Navigates to Services & Support > New Requests where you can submit a support request. For more information, see [Submitting a New Request](docId\:zeEg6FxPm6_FZYOtwZhXM). |



## Cloud Subscription Information Icons

![](https://api.archbee.com/api/optimize/iNsEBjkrzpMV8hFLC23IM/4Gl_XTbQFdydxYksX4lQ0_cloud-subscription-information-icons.png)

| **Icon**                                                                                                                                                 | **Description**                                                                                                      |
| -------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------- |
| :inlineImage[]{src="https://api.archbee.com/api/optimize/iNsEBjkrzpMV8hFLC23IM/swmprwhXjYSbUKCMUN9pH_scheduled-change-information-icon.png" alt caption} | A change is scheduled for the subscription. Clicking on this icon opens a container which displays more information. |
| :inlineImage[]{src="https://api.archbee.com/api/optimize/iNsEBjkrzpMV8hFLC23IM/-DTE70svuFJohH5_sJrAY_cancelable-information-icon.png" alt caption}       | This subscription is cancelable for a limited time, typically 7 days.                                                |

***

# Subscription Management

This section explains how to add new subscriptions, manage users, adjust seats, and cancel a subscription.

1. Click **Cloud **> **Subscriptions **in the left navigation menu.
2. Click on the **MANAGE SUBSCRIPTIONS** button in the top right corner.
   - **Note**: This button is only visible to users that have access to the cloud subscription manager in SHI.com. If you need access, reach out to your SHI representative. 
3. The process differs depending on if you would like to add subscriptions, manage users, adjust seats, or cancel subscriptions. Proceed below accordingly:
   - **Add a New Subscription**
     1. Click on the New Subscription (+) icon next to the desired billing account. A container opens.
     2. Check the box next to the subscription or subscriptions you wish to add and click **NEXT**.
     3. Configure your subscription by selecting your desired options.
     4. Click **NEXT**.
     5. Review the information. You can also use the **EDIT **or **REMOVE **options if needed.
     6. Once you are satisfied with the changes, click **SUBMIT. **You will land back on the Subscription Management page, where it will take a few minutes to update.
        - **Note**: After clicking submit, you have 7 days to cancel a subscription or reduce the seat count.
   - **Manage Users**
     1. Click on the Assign Users icon next to the desired billing account. A container opens.
     2. Select your desired subscription from the drop-down menu. 
        - **Assign Seats**
          1. Click on the Assign Seat (+) icon next to the user you to assign a seat.
        - **Manage A User Subscriptions**
          1. Click on the Manage User Subscriptions icon. A dialog box appears.
          2. Use the toggle to select your desired option next to the license. The number of licenses available will display in the **Seats Available **column. 
             - **No seat **- License is not assigned
             - **Yes **- License is assigned
     3. Click **SUBMIT**.
   - **Adjust Seats**
     1. Click on the desired billing account to open a list of subscriptions.
     2. Click on the Manage Subscriptions icon next to the desired subscription. A container opens.
     3. Adjust the number of seats by entering the number in the textbox or using the + and - signs to increase or decrease the number.
        - **Note**: Seat adjustments will take effect immediately for the current term. If you would like to schedule changes, click **ADD SCHEDULED CHANGE**, and select your desired options.
     4. Click **NEXT**.
     5. Review the information. You can also use the **EDIT **option if needed.
     6. Once you are satisfied with the changes, click **SUBMIT. **You will land back on the Subscription Management page, where it will take a few minutes to update.
   - **Cancel Subscription**
     1. Click on the desired billing account to open a list of subscriptions.
     2. Click on the Manage Subscription icon next to the desired subscription. A container opens.
     3. Click on the **CANCEL SUB **button. A dialog box appears.
        - **Note**: This option is only available if you have recently made changes to the subscription. 
     4. Read though the information and click **CONFIRM**.
     5. Once confirmed, you will land back on the Subscription Management page, where you will see **Cancelled **next to the subscription you have just cancelled. It may take a few minutes to update.
4. After making changes on the Subscription Management page, you will receive an email with more information regarding the updates.
   - **Note**: Some actions are processed through Microsoft services and may take some time to appear.