Troubleshooting

the red exclamation mark if you see this error, hover over the ! ! for instructions on how to fix the configuration seeing errors log the error with screenshots and written details navigate to support center > new request > report an incident fill out the form with as much information as possible about the error, attach any screenshots, and submit the support request for more detailed information about how to submit support requests, visit how to report an issue can't submit support requests all users must be assigned to a security group in order to submit support requests users in a security group can only submit requests for the contracts, permissions, and accounts that have been assigned to that specific security group if you can't submit support requests, contact your organization's shi one admin and have them add you to the necessary security group(s) can't see azure subscription data in order to view your azure subscription data in shi one, you must first grant shi one permission to access the data in azure visit the installing azure marketplace applications docid\ tykohif8ceaz tucnnsxl page for step by step instructions on how to complete this process want to enable sso (single sign on) sso can be enabled at any time the process must be performed by an shi one admin sign in to shi one and navigate to settings > general to the right of microsoft domain consent , click the consent button this step depends on if you are also your organization's microsoft admin if you are a microsoft admin, you will be able to sign in to microsoft and grant shi one consent to enable the sso if you are not a microsoft admin, you will see a link; send that link to your organization's microsoft admin (usually someone on your it team) who can grant consent to enable the sso once consent has been granted by the microsoft admin, all users will use the microsoft sso login option to sign in to shi one trying to sign in but see 'approval required', 'needs permission', or 'requires admin approval' if you try to sign in using the microsoft login option and see a message similar to the following a login message which includes text such as 'approval required', 'this app required your admin's approval to sign in and read user profile', and 'enter justification for requesting this app'a login message which includes text such as 'you can't access this application' and 'myapp needs permission to access resources in your organization that only an admin can grant please ask an admin to grant permission to this app before you can use it ' this means your organization has not yet granted shi one the necessary sso permissions s end this url to an o365/azure admin in your organization (usually someone on your it team) to authorize the application on your behalf https //login microsoftonline com/common/adminconsent?client id=612f0fa7 b4f7 44b9 8684 5e0c36200771 once permission is granted, you will sign in using the microsoft sso login option while you wait for permission to be granted, you can sign in to shi one using the shi one login option click the shi one login option, click 'don't have a login? register an account', complete the registration process, then sign in to shi one using the shi one login option once sso permission is granted, you will use the microsoft sso login option trying to sign in but see 'your account is pending approval from your company administrator' this means your organization's shi one admin has not yet approved your shi one profile your organization's shi one admin can approve your profile within shi one by following these steps navigate to settings > user management click the awaiting approval tab to the right of each email address, click the role drop down and choose either user or admin click the save button in the upper right once your organization's shi one admin has approved your profile, you will be able to sign in to shi one trying to sign in but see 'your administrator has configured the application shi one portal to block users unless they are specifically granted access to the application' a login message which includes the text 'your administrator has configured the application shi one portal to block users unless they are specifically granted access to the application the signed in user is blocked because they are not a direct member of a group with access, nor had access directly assigned by an administrator please contact your administrator to assign access to this application 'a login message which includes the text 'your administrator has configured the application shi one portal to block users unless they are specifically granted access to the application the signed in user is blocked because they are not a direct member of a group with access, nor had access directly assigned by an administrator please contact your administrator to assign access to this application ' this means your organization's microsoft/azure admin needs to assign access within microsoft/azure for you to access shi one send this url to your organization's microsoft/azure admin (usually someone on your it team) so that they can add you to the necessary group by following the steps here https //learn microsoft com/en us/azure/devops/organizations/security/add remove manage user group security group?view=azure devops\&tabs=current page#add users or groups to a security group if you are in the necessary group and still see the same login message, access is being affected by conflicting permission inheritance from another group your microsoft/azure admin must reconcile your access permissions utilizing the information here https //learn microsoft com/en us/azure/devops/organizations/security/about permissions?view=azure devops\&tabs=preview page#permission inheritance once your access is assigned correctly in microsoft/azure, you will be able to sign in shi one using the microsoft sso login option trying to sign in but can't try the following troubleshooting steps in order make sure you are using chrome, edge, or firefox as your browser; internet explorer is not supported in your browser's url bar, go to https //one shi com/logout then close that tab clear all cookies and site data for shi one go to https //one shi com and click the microsoft login option, then the google login option, then the shi one register an account option if the register an account option says you already have an account, click the shi one 'forgot password?' option try to sign in using a different browser if the steps above do not resolve the issue, send an email to supportservices\@shicustomersupport com and include the following information the name of your organization the email address you're trying to sign in with if this is your first time signing in to shi one the browser(s) you have tried to sign in on the login method(s) you have tried (microsoft, google, shi one) screenshots of what you see after you try to sign in any other relevant information; the more information you provide, the faster the support team will be able to diagnose and fix the issue for example first time signing in, email address recently changed, stuck in loading loop, etc need to add a second email domain shi one accounts by default are associated with one single email domain; all users with that email domain are able to self service sign in in order to add a second email domain, the support desk must create a user profile for someone whose email address uses the second email domain navigate to support center > new request > service request and submit a ticket which includes the following information request that a second email domain be added to your account the user's email address with the second email domain the user's first and last name the user's phone number what role the user should have (user or admin) my question is not addressed here visit the frequently asked questions docid\ auqs0idzjlqfo2u8uo6yp page for a complete list of the most frequently asked questions about shi one