---
title: View Orders Page
slug: view-orders-page
docTags: 
createdAt: 2026-06-08T16:34:42.949Z
---

# Using Orders (Step-by-Step Guide)

## 1. Access Orders (Beta)

- In the left navigation, expand **Orders**.
  - Select **Orders (Beta)**.

You will only see this page if you have the appropriate access. This may include:

- Storefront Manager access for eligible storefront web orders
- An associated SHI.com org unit with order data

![](https://api.archbee.com/api/optimize/iNsEBjkrzpMV8hFLC23IM/HVR3ZJQIrARiEFEWjXC4Y_1.png)

## 2. Choose the Order Scope You Want to View

Depending on your permissions, you may be able to switch between different order views:

- **My Orders**
- **All Orders**
- **Storefront Orders**

Your available views depend on your permission level:

- **Storefront Manager** access shows web orders tied to that storefront

![](https://api.archbee.com/api/optimize/iNsEBjkrzpMV8hFLC23IM/ecJv4goc6p2y4qHZvwnSM_image.png)

## 3. Review the Orders List

On the Orders page, you can review a list of orders with key order details.

The list includes:

- **SO#**
- **Order Date**
- **Status**
- **Cust PO#**
- **Ordered By**
- **Ship To**
- **Total Items**
- **Total Cost**

### SO# Link Behavior

- Select the **SO#** to open the legacy SHI.com Order Details page for that order

### Default Sorting

- Orders are sorted by **Order Date descending** by default

![](https://api.archbee.com/api/optimize/iNsEBjkrzpMV8hFLC23IM/hIxdYybYxKfyqh-gYwmYd_image.png)

## 4. Understand Order Statuses

The Orders page shows statuses that align to legacy SHI.com order statuses.

You may see the following statuses:

- **Order Placed: **This appears after checkout is completed in the eCommerce portal. 
- **Processing: **This appears when the order is confirmed in SHI's ERP system. If items have not shipped yet, they remain grouped under **Processing**. 
- **Partially Shipped: **This appears when tracking information is available for some, but not all, items on the order. 
- **Shipped: **This appears when all items have tracking information. 
- **Delivered: **This appears when all items show a delivered status. 

### Invoiced

You may also see whether the order has been invoiced in the "Invoice Status" column:

- **Invoiced** = Order has been invoiced
- **Not Invoiced** = Order has not been invoiced

This follows the same rules as legacy SHI.com, with exceptions for some third-party distribution orders where tracking may not populate.

## 5. Sort and Filter Orders

You can sort and filter the Orders page to find the information you need more quickly.

### Sort Orders

You can sort by:

- Cust PO#
- SO#
- Order Date
- Status
- Total

### Filter Orders

You can filter by:

- Order Date range
- Storefront / Org Unit
- Cust PO#
- Ship To
- Ordered By
- Status

![](https://api.archbee.com/api/optimize/iNsEBjkrzpMV8hFLC23IM/JIdk-y0qqH5LhFiCjvWOu_image.png)

## 6. Customize the Table Layout

You can personalize the way the Orders table appears.

Available options include:

- Show or hide columns
- Reorder columns
- Reset the table to the default layout

This makes it easier to focus on the information that matters most to you.

![](https://api.archbee.com/api/optimize/iNsEBjkrzpMV8hFLC23IM/I2T6U6QOUjl2hC7sbEmIW_image.png)

## 7. Expand an Order to View Shipments and Items

You can expand each order to review shipment and item details.

The page also includes table controls that let you:

- **Expand All**
- **Collapse All**

When you expand an order, items are grouped by fulfillment status, including:

- **Processing**
- **Shipped**
- **Delivered**

A maximum of **4 shipments** display per order. If an order has more than 4 shipments, you will see a **Show all Shipments** link that takes you to the order details page.

![](https://api.archbee.com/api/optimize/iNsEBjkrzpMV8hFLC23IM/cb0HlCYSYmoxhN5d6Klqm_image.png)

## 8. Review Item Details

When you expand an order, you can review item details based on item type.

### Hardware Items

Hardware items include:

- Item name
- MPN
- Quantity
- Tracking
- Carrier icon

Depending on shipment status, you may also see:

- Shipping date
- Shipped date
- Estimated delivery date and time
- Delivered date and time
- Tracking number

Hardware sections show up to **6 items**, with **+x** for additional items.

### Software Items

Software items include:

- Item name
- MPN
- Quantity

Software item sections use the header:

- **EMAIL DELIVERY**

Software sections show up to **6 items**, with **+x** for additional items.

### Services Items

Services items include:

- Item name
- MPN
- Quantity

Services item sections use the header:

- **SERVICES**

Services sections show up to **6 items**, with **+x** for additional items.

### Fees

Fees item sections use the header:

- **FEES**

Fees sections show up to **6 items**, with **+x** for additional items.

## 9. Use Shipment Actions

For shipped items, you may see shipment-related actions.

### Track Package

- Select **Track Package** to open the carrier tracking site in a new browser tab

![](https://api.archbee.com/api/optimize/iNsEBjkrzpMV8hFLC23IM/Rr8s-cXLeRldyKI8nNpbf_image.png)

## 10. Open the Item Drawer

Select an item to open its slide-out drawer.

From the drawer, you can:

- Review additional item details
- Navigate to the SHI.com product detail page

![](https://api.archbee.com/api/optimize/iNsEBjkrzpMV8hFLC23IM/bGO9G_itGJLmAj2XrIc8U_image.png)

## 11. Take Action on an Order

Each order includes actions that help you manage follow-up tasks.

### Return / RMA

- Select **Return / RMA** to go to the SHI.com RMA page for that order
- Existing SHI.com eligibility rules still apply

### Buy Again

- Select **Buy Again** to add the order’s items to your cart
- If your cart already contains items, the new items are added to the existing cart
- A success message appears after the items are added

### View Invoice

- Select **View Invoice** to open the invoice dialog
- From there, you can: 
  - Select invoice(s)
  - Enter recipient email addresses
  - Send invoices by email

![](https://api.archbee.com/api/optimize/iNsEBjkrzpMV8hFLC23IM/QxlfK82FoS6Vtr4IM-zgk_image.png)

# Additional Notes

- Each page shows **25 orders**