New SHI One Homepage
Welcome to the new SHI One experience!
We’re bringing SHI.com and SHI One together into a single, modern portal — covering the entire SHI Customer Experience. This unified experience is designed to make your day-to-day work faster, easier to navigate, and more connected across the full technology lifecycle: Selection, Procurement, Deployment, and Management.
The plan: one portal, migrated feature-by-feature
Over the coming months, we’ll move SHI.com pages into SHI One incrementally—improving pages one at a time and reducing the need to jump between experiences. Early in the rollout, some links will still route you to legacy pages. Over time, each of those destinations will live fully in SHI One.
What’s Happening Now: New Homepage
The first step in this rollout is the new Homepage. If you’re eligible, when you sign in you’ll land on a refreshed homepage experience that combines the best of both portals—while keeping your current access and workflows intact.
On the new Homepage you’ll get:
- A modern, unified experience with streamlined navigation to your SHI.com StorefrontProcurement Storefront and previous SHI One capabilities.
- Personalized, permission-based widgets and tools—you’ll see what’s relevant to your role and access.
- Customization control so you can tailor the homepage to how you work.
- Consolidated Left-Navigation, showing permission-appropriate items pertaining to both procurement and asset management workflows.
Experiencing an Issue?
If you're having any issues with the new homepage you may Opt Out of the new experience.
- Click your User Icon in the top right
- Click Use Legacy SHI.com
- Confirm the Dialog
You can always Opt-In in the future.
Who Will See the New Experience?
- We will be incrementally rolling out to Customers beginning with Customers that have been onboarded to both SHI One and SHI.com systems.
- Punchout users are not included in the initial rollout and will continue using their current integration for now.
- If you’re eligible but prefer the prior experience, you can opt out to the Legacy SHI.com view—and opt back in anytime.
Frequently Asked Questions
Who will see the new SHI One Homepage?
Customers whose organizations have joined SHI One or have been included through our onboarding process will see the new experience automatically. If your organization isn’t included yet, you’ll continue using the classic SHI.com portal for now. Roll outs will occur in waves based on our sales segmentation.
How Does Opt-In / Opt-Out Work?
- Eligible users will automatically "Opt-In" into the new SHI One Homepage.
- You’ll see a clear option within your User Settings in the upper right corner to switch back to the Legacy SHI.com view if you prefer, and you can opt back in to the new experience at any time.
- This approach helps us understand your preferences and ensure the best experience for everyone.
What about My Data, Orders, and Support?
Your account information, order history, and SHI support contacts remain available—this update is focused on creating a more modern, unified interface and improving the experience as features move into one portal.
How do I know if I’m eligible for the new experience?
If you log in and are taken to a new-look portal with updated navigation, you’re eligible! If you continue to see the classic SHI.com, your organization hasn’t been included just yet.
Will my account information, order history, or cart be affected?
No. All your data, order history, and account details remain the same.
I’m a punchout/integration user. Will I see the new experience?
No. Customers using punchout integrations will continue to use their current setup and will not be moved to the new experience at this time.
Will anything change about how I contact SHI or get support?
No. You’ll continue to work with your dedicated SHI team and support channels as usual.
Do I need to do anything to prepare for this change?
No action is required on your part. If you’re eligible, you’ll automatically see the new experience and can easily switch back if you wish.
What is a Storefront?
A Storefront is your organization’s customized purchasing portal on SHI.com, bringing together your approved products, negotiated pricing, workflows, and permissions in one streamlined experience. It’s designed to reflect how your organization buys technology—by department, region, or business unit—so every user sees the right items and follows the right process. As part of our platform improvements, what were previously called Org Units are now simply Storefronts giving you the same functionality with clearer, more consistent terminology.
We’re here to help! If you have any questions or feedback about the new SHI One Homepage, please reach out to your SHI Account Executive or contact our support team.