Getting Started
Overview
Personalized, custom-built eCommerce experiences within the SHI One platform have been rebranded as Storefronts. Storefronts are designed to serve your unique procurement needs. As part of the broader SHI One unification — which brings SHI.com and SHI One together into a single, modern portal — Storefronts focus on a tailored interface focused on the Procurement stage of the technology lifecycle.
Each Storefront is configured to match a specific business use case, enabling organizations to manage IT procurement, employee purchasing, employee onboarding, and site-based ordering through a branded, access-controlled, workflow-enabled portal. To learn more see Storefront TypesTypes of Storefronts.
The new SHI One homepage is the default landing experience for eligible signed-in users, bringing SHI.com storefront functionality into SHI One with a single, consistent header, navigation, and home dashboard.
Audience
SHI One Storefronts serve a range of personas across the customer organization:
- Procurement Teams - Users who manage, request, approve, and track IT procurement needs, including catalog management, workflow automation, and budget controls.
- Employees (Self-Service Buyers) - Individual employees purchasing products such as laptops, accessories, or software for personal or home use at discounted rates via an Employee Purchase Portal.
- HR / Managers / New Hires - Stakeholders involved in employee onboarding and device refresh, enabling pre-day-one ordering of required hardware, software, and accessories.
- Site / Location Administrators - Users managing location-specific or department-specific stores with a curated, policy-driven product set (e.g., retail stores, branch offices).
- Global IT Organizations - Teams with regionalized procurement needs requiring localized catalogs, multi-region workflow automation, and consolidated budget controls.
Benefits
- Tailored to Your Business: Each Storefront is customized with branding, access controls, curated catalogs, approval workflows, and configuration bundles, ensuring the procurement experience aligns with the organization's policies, contracts, and operational needs.
- Self-Service Empowerment: Storefronts drive self-service capabilities that reduce manual requests (e.g., WebAdmin/ServiceNow tickets) and empower both sales teams and customers with autonomy over ordering, catalog management, and reporting.
Capabilities
Feature | Description |
|---|---|
Branding | Each Storefront can be branded to match your specific identity requirements. |
Access Control | Permission-based access using tenant roles, security groups, and storefront roles (Member / Manager). |
Catalog Management | Curated product catalogs tailored per Storefront, including regionalized options. |
Online Ordering w/ Net Terms | Full eCommerce ordering with net-terms billing support. |
Standards | Enforce product standards and approved configurations per storefront. |
Approval Workflows | Configurable multi-level approval workflows for procurement requests. |
Configuration / Bundles | Pre-configured product bundles and BTO (build-to-order) configurations. |
Annotations | Add notes and context to products, orders, or catalog items. |
Order History / Reporting | Full visibility into order history with reporting and analytics. |
Self-Service Management | Admins can manage users, security groups, and storefront settings without SHI intervention. |
Punchout Integration | Support for punchout catalog integration with external procurement systems. |
Widgets | Homepage widgets surfacing relevant information based on user role and permissions. |