Getting Started

overview services & support allows customers to track the current status of various service engagements delivered through shi customers can track the status of ongoing tickets, requests, projects, and access services invoices from within shi one presently, not all shi services are available in the shi one platform for a complete list of available services & support see docid\ ujodicoz2zsdh5fswjgvd audience the intended audience for this module is active customers of shi's services or support capabilities commonly, these services require a separate statement of work, onboarding, or agreement to be executed outside of the platform and enabled for use benefits centralized management aggregate all your support tickets and services engagements in one easy to navigate location full visibility track status, priority, and ownership of every request at a glance streamlined communication directly interact with shi support teams for faster resolution efficient handling filter, sort, and search through requests and projects to quickly find and manage what matters most capabilities capability description docid\ mmtm6cziuiy2favxsp76f centralized overview of support requests and services within the shi one platform docid\ zeeg6fxpm6 fzyotwzhxm view and track your open services requests docid\ u8tca9m88k85wcxjddnre summary reports showing services requests and sla (service level agreement) performance docid\ xmh3vnff7paomtbuqpz8s view your shi services contracts including end dates and contract consumption docid 87dmutgekubklodis3x o view your shi services projects including task, phase and overall status docid\ klo0bc4 q2ph9 onoyvmj view invoice history and download pdf copies of shi cloud and shi services invoices