Getting Started
Overview
Services & Support allows customers to track the current status of various service engagements delivered through SHI. Customers can track the status of ongoing tickets, requests, projects, and access services invoices from within SHI One.
Presently, not all SHI services are available in the SHI One platform. For a complete list of available Services & Support see Supported ServicesSupported Services.
Audience
The intended audience for this module is active customers of SHI's services or support capabilities. Commonly, these services require a separate Statement of Work, Onboarding, or Agreement to be executed outside of the platform and enabled for use.
Benefits
- Centralized Management: Aggregate all your support tickets and services engagements in one easy-to-navigate location.
- Full Visibility: Track status, priority, and ownership of every request at a glance.
- Streamlined Communication: Directly interact with SHI support teams for faster resolution.
- Efficient Handling: Filter, sort, and search through requests and projects to quickly find and manage what matters most.
Capabilities
Capability | Description |
|---|---|
DashboardDashboards | Centralized overview of support requests and services within the SHI One platform. |
RequestsRequests | View and track your open services requests |
ReportsReports | Summary reports showing services requests and SLA (Service Level Agreement) performance. |
ContractsContracts | View your SHI Services contracts including end dates and contract consumption. |
Service EngagementsProjects | View your SHI Services projects including task, phase and overall status. |
InvoicesInvoices | View invoice history and download PDF copies of SHI Cloud and SHI Services invoices. |