Dashboard

the dashboard page provides users with a centralized overview of support requests and services within the shi one platform the main section displays a summary of active and completed support requests, including their current status and last update date users can view details for each request and create new ones as needed key metrics are displayed including total requests, open requests, billed hours, and billed amounts visual charts illustrate the number of requests completed over time and the percentage of requests meeting service level agreements (sla) additional metrics and filtering options are available to help users track performance and manage support activities efficiently this page is designed to provide quick insights and streamline support management for users getting here this module is viewable by all users , but the ability to view and submit requests will depend on the contracted services you have with shi by default users will see their own requests but the ability to see requests from other users may require specific authorized access by your admin you may also access this page through the navigation list on the left side of the screen by clicking support for the support dashboard and services for the services dashboard using the dashboard, you will be presented with a variety of widgets to assist you in monitoring your services & support and providing you with a comprehensive snapshot of what is happening dashboard widgets support dashboard true 330,331 unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type 1 1 unhandled content type 1 1 unhandled content type 1 1 unhandled content type 1 1 unhandled content type