Requests

feature overview the requests tab provides detailed visibility into individual service requests and supports filtering, investigation, and operational analysis functionality overview users can search and filter requests review request attributes open request details investigate sla or operational trends getting started accessing the feature open shi one service report select requests using requests tab (step by step guides) 1\ filtering requests open the filter panel apply filters review filtered request results result request data updates using applied criteria 2\ reviewing request information review the request table analyze available columns request id request type status severity category contract external case number hours consumed use sorting and filtering options result requests can be evaluated efficiently 3\ opening request details select a request id review the request record result full ticket details are available for investigation use cases & scenarios primary use cases ticket investigations sla reviews customer escalations trend analysis best practices combine filters to isolate specific request populations start with broad filters before narrowing results troubleshooting and faqs faqs q can i review vendor related requests? a yes filter or drill down from the resolution source widget in the overview tab key terms explained request id unique identifier for a request severity business impact level assigned to a request category classification of the service issue or request external case number vendor case number associated with the request hierarchy or relationships (if applicable) requests tab > request record > ticket details related resources overview docid 28jgd oevmhugog3fqocu exporting report data docid\ nllyrvbc1qkucpbjc3qqu