Billable

feature overview the billable tab provides visibility into requests that contain billable work, allowing account teams and service managers to understand customer billing activity functionality overview users can review billable service activity analyze billable hours review billed amounts getting started accessing the feature open shi one service report select billable using billable tab (step by step guides) 1\ reviewing billable activity review summary widgets analyze billable requests billable hours billable amounts review ticket details result billable service activity is visible and reportable 2\ filtering billable data apply available report filters review updated metrics result billing analysis can focus on a specific timeframe or customer need use cases & scenarios primary use cases billing reviews customer invoicing discussions service consumption analysis best practices review billable activity alongside consumption metrics from the overview tab troubleshooting and faqs faqs q does this page show all requests? a no this page focuses on requests containing billable activity key terms explained billable request a request containing billable work billable hours hours eligible for invoicing billable amount currency value associated with billable work related resources overview docid 28jgd oevmhugog3fqocu exporting report data docid\ nllyrvbc1qkucpbjc3qqu