Customer Satisfaction

feature overview the customer satisfaction (csat) tab provides insight into customer sentiment and service quality through survey responses and sla performance measures functionality overview users can review overall customer satisfaction scores analyze sla performance investigate survey responses track service quality trends getting started accessing the feature open shi one service report select customer satisfaction using customer satisfaction tab (step by step guides) 1\ reviewing customer satisfaction metrics review average csat scores compare scores by account contract analyze customer sentiment trends result customer satisfaction performance is visible at a glance 2\ reviewing sla performance locate sla performance metrics review categories good okay bad review sla miss counts result sla performance can be analyzed alongside customer sentiment 3\ reviewing survey responses select a survey result review response details and feedback result customer feedback can be evaluated and discussed with stakeholders use cases & scenarios primary use cases customer health reviews service quality monitoring qbr preparation best practices review csat trends regularly evaluate customer feedback alongside sla results troubleshooting and faqs faqs q can i review individual survey responses? a yes survey responses can be opened from the customer satisfaction report key terms explained csat score customer satisfaction rating submitted through a survey survey response individual customer feedback submission sla miss request that failed to meet first response sla requirements hierarchy or relationships (if applicable) customer satisfaction tab > survey response > feedback details related resources overview docid 28jgd oevmhugog3fqocu requests docid\ i0bmkzylvep3vzd8vkqye