Hardware Lifecycle Management (HLM)

feature overview this guide introduces you to hardware lifecycle management (hlm) in shi one a streamlined way to follow the full journey of devices moving through shi’s asset recovery services , delivered by the shi integration center in this context, hlm refers specifically to the return, processing, and final disposition of your company owned hardware as it passes through shi’s secure recovery workflow with hlm tracking, you can monitor each step of your asset’s recovery lifecycle, including shipment of outbound return kits (if applicable) arrival of devices at an shi integration center triage and assessment quarantine (if applicable) data erasure final disposition this consolidated view provides transparency into the full asset recovery process, reducing manual follow‑ups and helping organizations stay informed and in control of their hardware lifecycle activities step‑by‑step workflow 1\ sign in to shi one go to https //one shi com/home and log in using your organization’s standard authentication method 2\ open the service requests module (recommended path) this is the recommended way to submit and track recovery requests, as it links the entire process (recovery request, kit shipment, and asset lifecycle timeline) into one view from the left hand navigation menu, select support → requests 3\ open your recovery request find your active recovery request and select view order details this opens the recovery order tied to your service request, along with outbound box kit shipment tracking device processing status lifecycle events final disposition information alternative access (for requests submitted by email/other) if you did not submit your request through shi one, you can still see full lifecycle visibility navigate to assets → warehouse → orders use the search field and/or filtering capabilities to locate your hlm return order (filters > type > hlm) search by serial number coming soon selecting the order will open the same lifecycle detail drawer in these cases, tracking begins at “device received ” 4\ review the hardware lifecycle timeline once viewing the order details, you’ll see a clean, linear timeline showing each major hlm processing milestone these may include kit shipped (shi one requests only) device received triage quarantine (when applicable) data erasure disposition completed each stage activates as shi processes your device 5\ view stage details dates and timestamps processing notes data erasure results grading and disposition outcomes shipment tracking (inbound/outbound) order level metadata this provides transparency into exactly what actions were taken and when access & requirements access path in shi one support → requests → request details → view order details or assets → warehouse → orders → click order number to open detail drawer prerequisites to ensure you have full hlm visibility in shi one from request to completion your organization must be fully onboarded to shi one your organization must have an active hlm agreement the recovery request must be submitted through shi one the associated return kit and device must be processed through shi facilities if you don’t see lifecycle information, contact your shi account team to verify configuration use cases & scenarios request submitted in shi one full linkage from start to finish see outbound box kit shipping details track every status update in one unified view best experience for visibility and auditability request submitted outside shi one (email/other) still provides full transparency beginning at the device received stage users can manually search for return orders in warehouse → orders useful for legacy workflows or organizations transitioning to shi one usage common hlm scenarios monitoring returned equipment for redeployment tracking final disposition for inventory and asset decommissioning purposes reducing manual follow up emails and status requests best practices submit recovery requests through shi one whenever possible this enables full linkage between your request, kit shipment, and processing lifecycle if you submit requests outside shi one , use assets → warehouse → orders to check the status beginning at “device received ” use filters (such as order number, order type, or dates) to quickly find return orders share shi one access internally so all relevant personnel can track device returns check lifecycle stages regularly for real time updates and audit documentation need help? if you have questions or need help understanding your hardware's lifecycle stages, please reach out to your shi account team or support representative